[Resolved] Snapdeal.com — Hometown ace study desk

Bhask New

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana
Website:	www.snapdeal.com

I ordered this product (Order id: [protected]) on 1st nov 2016 and paid by credit card. I got a defective product (One of the main board was broken) & asked for a replacement on 17th nov 2016. The item was picked up on 21st novemeber but no replacement was provided till date. My repeated calls were ignored by customer support & no reason was given for the delay. On 17th december, i saw on the website that the replacement request was declined and item was supposed to be returned back to me. Till date, the item was neither replaced nor returned and it has been more than 2 months since my purchase. Please help me

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Feb 11, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Snapdeal.com Customer Care's response Dear Bhask New,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal