[Resolved]  Snapdeal.com — Horrendous Customer Service. They should be renamed to SNATCHDEAL

Address:

Mumbai City, Maharashtra

I had placed an order ([protected]) on 18th October 2014. The last updated status was on 18th October "Your order is received at warehouse and waiting for the courier pickup[protected]:09:29". The expected shipping date on website still shows 23rd October. I waited for two weeks for them to revert. But never heard from them. Then i spoke to them and wrote to them multiple times and all i was told was we are working on it, we have taken your case on priority, give us 48 hours, blaaaa blaaaa blaaaa... I even wrote to them on twitter marking tweets to Rohit Bansal and Kunal Bahl only to know that i was talking to deaf ears. The kept telling me the vendor has some issues whereas the same vendor is servicing on other competition websites. I am so troubled following up with them that i have decided NEVER to buy products from SnapDeal a.k.a SNATCHDEAL. Hope this complaint reaches to the investors also to know what they are investing in. They should be penalized for such poor service.