[Resolved] Snapdeal.com — Hp deskjet 4515e - warranty less product / old product

Selvasekar

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110020
Website:	snapdeal.com

I have received this printer on november 04, 2016. after unboxed, i have checked the product id which was mentioned as a9j41 instead of a9j41b. to get it clarified, i have checked the warranty status in hp website. its shows that the product has been sold during september 2015. now it has just 2 months of extended warranty only. initiated a replacement. but its been declined by them. the product description is given as 1 year manufacturer warranty in snapdeal website. order id: [protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

Dec 10, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Snapdeal.com Customer Care's response Dear Selvasekar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Related Snapdeal.com reviews

View all 14445 Snapdeal.com Reviews

Comments

HP India Customer Care

Hi Selvasekar, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any), purchase receipt and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.