[Resolved] Snapdeal.com — I am complaining about the damaged product

Shaina kadri

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400093
Website:	Snap deal

I had ordered a kitchen weighing machine which when opened was broken.it was collected back by the representative. However I have still not received any replacement or the refund just getting this reply after contacting customer care
Return Update: We are working on your return request for Ultimate Electro... and will get back to you at the earliest with a resolution. Now you can track your return request inside 'My Orders' tab at www.snpdl.in/jqdu2kx4t
It's very disappointing wherein no assistance is provided by snapdeal the purpose of online shopping is to save on time and avoid inconvenience but after placing on order here has just increased my inconvenience with no assurity of replacement or the refund WAT A SHAME

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Feb 4, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

Snapdeal.com Customer Care's response Hi Shaina,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal