[Resolved]  Snapdeal.com — I didn't get my refund

I ordered HMTI 1024 Black metal analog men's watch worth Rs. 449 (suborder id:- [protected]) on 14th November 2021 and when I got delivered the product I was not satisfied with the product and asked for the refund which they agreed to and the shadowfax company member picked up the product on 27 November 2021 and since then its been 15days I didn't get my refund I've been continuously asking for the refund but their executives kept on telling me the same thing that they will update me in 24-48 hours but they would never. I only would ask them for the update on my refund and they again would tell me to wait for 24-48 hours. When I tracked the order on snapdeal app it is showing that the product is cancelled but in the below it is clearly showing that I paid the money of Rs. 449 via cash on delivery. I have also given them the debit card details and it was all correct as in the past too I've got my refund from snapdeal and ordered many products but now they are doing like this. Please do something about it.
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Dec 10, 2021
Complaint marked as Resolved 
It isn't resolved
Snapdeal.com customer support has been notified about the posted complaint.
Dec 10, 2021
Updated by Gajapaga Laxmaiah
I ordered HMTI 1024 Black metal analog men's watch worth Rs. 449 (suborder id:- [protected]) on 14th November 2021 and when I got delivered the product I was not satisfied with the product and asked for the refund which they agreed to and the shadowfax company member picked up the product on 27 November 2021 and since then its been 15days I didn't get my refund I've been continuously asking for the refund but their executives kept on telling me the same thing that they will update me in 24-48 hours but they would never. I only would ask them for the update on my refund and they again would tell me to wait for 24-48 hours. When I tracked the order on snapdeal app it is showing that the product is cancelled but in the below it is clearly showing that I paid the money of Rs. 449 via cash on delivery. I have also given them the debit card details and it was all correct as in the past too I've got my refund from snapdeal and ordered many products but now they are doing like this. Please do something about it.

Verified Support
Dec 13, 2021
Snapdeal.com Customer Care's response
Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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