[Resolved] Snapdeal.com — I received an open htc desire 828 and i suspect it's fake

nivedita patnaik

from Panipat, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	snapdeal.com

Order id: [protected] (1 item) details
Placed on 10 sep, 2016

Htc desire 828 dual sim 32gb (cdma/4g + gsm) dark grey.
Firstly i recived the product after 15 days. raised a complaint immediately that it was a open peice. you took 1 week to revert and again 5 days for pickup. now its almost a month i am struggling for a phone.

Now you send me a mail that there is no issue with the phone.
The brand seal was tampered and you cant force me to accept any product you wish to send. if you fiund the phone to be perfect please keep it for yourself.

Now i wont wait for your phone.. i want my refund.

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Nov 7, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Snapdeal.com Customer Care's response Dear nivedita patnaik,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Nov 30, 2016

Snapdeal.com Customer Care's response Dear nivedita patnaik,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal