[Resolved] Snapdeal.com — I'm not getting refund for wrong order

Nilesh Nannaware

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 413701
Website:	Snapdeal.com

I had ordered red adidas flip flop from snapdeal.com with order no. [protected] of size UK 9 on 19th oct. I received totally different product even with different size (UK 8) from what I had ordered. As soon as I received this product, I placed a return order on the same day only. As they said I sent item via national courier even I have the receipt for same. But now they are rejecting refund request stating that item doesn't pass quality check, this is embarrassing cause I didn't even keep that item for an hour. I sent it back as soon as I received it. But still they are declining the request for refund. Although I am calling them since a week, nobody has responded yet regarding this issue. So I want you to take strict action against them and I want refund for the same asap.

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Jan 13, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

Snapdeal.com Customer Care's response Dear Nilesh Nannaware,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 12, 2016

Updated by Nilesh Nannaware Yesterday I had received an email from snapdeal quality check Department that I am going to get refund for this order and now they are saying I am not getting it. This is strange. I need refund for the same and also refund for courier charges.

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear Nilesh Nannaware

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal