Snapdeal.com — Incorrect invoice received for the mobile purchased.

Website:

Snapdeal

This is regarding complaint number : 23709273 in the snapdeal.

Snapdeal worest customer service!!

I have purchased a moto e 2nd gen (8gb) a few months back and the mobile which we receive is not working properly, then we went to service center for servicing with the invoice they have given. There we have seen that the imei number there on the invoice and on the bill are not matching. So service center people didn't took the mobile for service.

I have reached to snapdeal customer care to rectify this invoice and to generate a new bill. I am following them from past 12 days they are not even answering properly. Every time we call them they will say with in 24hrs the day you call the issue will be rectified... Which will not happen.
They didn't even call back to us for issue resolution... Every time we have to call and check the status which is very pathetic.
No sla for issue resolution, no commitment, lot of communication gap with in the team and supervisor.
Worest customer service... Which we never expected from snapdeal.