[Resolved] Snapdeal.com — Incorrect Product Delivered and Delay in replacing

Keyser

from Chennai, Tamil Nadu

Website:

snapdeal.com

Hi Snap Deal,

I have ordered for a product and i was delivered to a different product. I have requested for a replacement of the product, but your team is not accepting the product from the place it was delivered. Your team is requesting me to send the product to an address, not sure how a pickup service is not available when the product is delivered to the same place.

Appreciate if you can quickly replace the product with correct one, and i dont want a response from your team that the product i have ordered not in stock. As i type the product is in stock in plenty and as i have lost so many days already it would not be advisable for me to shop in a different service provider.

Regards,
Keyser Samuel

Was this information helpful?

No (0)

Yes (0)

Jan 22, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Snapdeal.com Customer Care's response Dear Keyser,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal