Snapdeal.com — Inferior Product delivered and not sending Refund even after multiple complaints

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New Delhi, Delhi

I purchased 4 tyres of Good Year make on Snapdeal on 29th Nov 2014 vide Order No. [protected] and made online payment of Rs. 10080. I received all 4 tyres but 2 tyres were old/inferior and I immediately raised return request for these 2 inferior tyres. The company courier came and said partial order cannot be reversed pickedup and that I need to return all 4 tyres even if only 2 are damaged/inferior. I called their call centre and their customer care executive Mr. Sunny confirmed that partial order cannot be returned and that I need to handover all 4 tyres to courier. I had no option but to handover all 4 tyres to them.Then as a replacement, I was sent only 1 trye though all 4 should had been sent again. I immediately raised complaint that I will not take delivery of 1 tyre and that Sanpdeal has to give me all 4 tyres as I returned all 4 tyres. Hence I didn't take delivery of 1 tyre sent as replacement. Thereafter, due to this bad experience, I stated to Snapdeal to cancel my order and send back my refund of all 4 tyres. I made various calls and have sent various email complaints. I have full proof of each of my complaint. Their supervisor Mr. Rajat Vishwas told me that my refund will come soon. After few days another of snapdeal's executive called me and confirmed that refund for 2 tyres has been initiated and that balance refund of 2 tyres will soon be initiated too. Now after almost 2 months of placing the order, the situation is that I have received refund of only Rs. 5040 and my balance refund of Rs. 5040 is under process for around 1.5 months.I have made several email complaints to Snapdeal to refund my balance amount of Rs. 5040 but everytime they reply that they are internally checking and will refund soon. I feel very much frustrated and fell harassed by Snadeal's behaviour. I have returned all 4 tyres on 10-Dec-2014 to Snapdeal, however my refund for 2 tyres has still not come. Snapdeal is not giving any timeline to provide my balance refund.I suggest my colleagues and friend not to ever deal with Snapdeal as they just want to keep consumer's money and enjoy with it by earning interest. They are not at all interested in customer satisfaction.