[Resolved] Snapdeal.com — Iphone 5s 16gb

sumitmeh

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	www.snapdeal.com

Snapdeal delivered faulty product which is not even used for a day and asking me to contact service centre. I have ordered iphone 5s with order no. [protected] on 5th oct which got delivered on 8th oct a faulty phone. Raised replacement request on 10th oct and product delivered on 21st oct but again faulty phone. Finally i made another request this time for refund according to snapdeal policy but these guys are not ready to refund and asking me to contact apple service centre for repair. Point is why i should be taking faulty phone from snapdeal and getting it repaired from service centre on very 1st day of my purchase? Why don't they ask their sellers to get it rectified and give a working phone. Im seriously pissedoff and since then chasing for replacement /refund but only getting useless suggestions. I haven't seen such a bad services from online seller. Pl help in getting my money refunded.

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Dec 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2016

Snapdeal.com Customer Care's response Dear sumitmeh,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal