[Resolved] Snapdeal.com — item missing

Jnavaid

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700014
Website:	Snapdeal.com

I had ordered a set of 3 royale mirage perfume combos. There was supposed to be a deodorant and a perfume in each set out of the two that i had ordered. But the deodorants are missing from both the sets. It was a cash on delivery order. I have paid the full amount. When i placed the return request the site showed that the return request is closed. Please look into the matter asap. The products id are
[protected]
[protected]

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Dec 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 10, 2018

Updated by Jnavaid I have ordered two combos of men's perfumes. Each combo is supposed to have a deodorant and a perfume. But i have only received the perfumes and both the deodorants are missing. I have tried to contact and have also requested for a refund. But there has been no pickup yet. I am extremely disatisfied with the products and the return options available.

Verified Support

Nov 12, 2018

Snapdeal.com Customer Care's response Hi Jnavaid,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Nov 13, 2018

Updated by Jnavaid Please do something about it as soon as possible

Nov 14, 2018

Updated by Jnavaid I had ordered a set of 2 royale mirage perfume combos. There was supposed to be a deodorant and a perfume in each set out of the two that i had ordered. But the deodorants are missing from both the sets. It was a cash on delivery order. I have paid the full amount. When i placed the return request the site showed that the return request is closed. Please look into the matter asap. The product id is
[protected]
I have two sets of combos missing an item each and only one of them is going to get picker up today. Plz see this matter urgently and arrange for the other one to be picked up as well.