[Resolved]  Snapdeal.com — Item not delivered and wrong information updated

Address:Kolkata, West Bengal, 700020

Order ID: [protected]
Order ID: [protected]

item not delivered and wrong information updated by snapdeal .No attempt to deliver but they have updated that Undelivered (Reason - Consignee requested for future delivery ) + Undelivered (Reason - Address Unlocatable).Then now when i track i find that an attempt was made to deliver my product and i was not found !! BS . no attempt was made, i received no call if there was any confusion with my address. They have updated this just to hide their incompetence.This is just unacceptable!! i sent the mail to snapdeal customer care again & again for Urgent Delivery but they have not given me any Positive Response yet
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Jan 7, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Oct 13, 2016
Updated by paritosh2015
snapdeal is a fraud company
Oct 13, 2016
Updated by paritosh2015
i will never buy anything from snapdeal in future .Very pathetic service and Courier Company I have not seen ever.Order ID: [protected] Streax Cream Hair Color(Golden Blonde) 7.3 Set of 2 Rs.230 but delivery person have taken 240 rs(extra 10 rs).and what a pathetic customer care number !! I am disappointed and frustrated with Snapdeal as they start cheating the people.
Verified Support
Oct 14, 2016
Snapdeal.com Customer Care's response
Dear paritosh2015,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Oct 14, 2016
Updated by paritosh2015
when after 20 years?????
Oct 16, 2016
Updated by paritosh2015
Order ID: [protected] (1 Item) DETAILS
Placed on 03 Oct, 2016
status -out for delivery n date[protected].today[protected] and order delayed and has not been delivered !!are you delivering or not? i want my order to be deliver otherwise I'll cancel my order .
Date, City Activity
[protected] | 14:09:45, Howrah
[protected] | 21:31:15, BALLY
[protected] | 21:31:15, BALLY
[protected] | 21:31:14, BALLY
[protected] | 19:13:07, BALLY
[protected] | 19:00:53, DELHI
[protected] | 20:10:56, BALLY
[protected] | 20:10:55, BALLY
[protected] | 19:51:01, BALLY Undelivered (Reason Code : 224 - Address Unlocatable)
[protected] | 18:01:22, BALLY
[protected] | 11:25:13, BALLY Shipment sent for Delivery
[protected] | 19:45:11, BALLY
[protected] | 19:45:08, BALLY
[protected] | 19:26:07, BALLY Undelivered (Reason Code : 217 - Delivery Area Not Accessible)
[protected] | 19:26:07, BALLY Undelivered (Reason Code : 217 - Delivery Area Not Accessible)
[protected] | 11:36:55, BALLY
[protected] | 11:33:24, BALLY Shipment sent for Delivery
[protected] | 18:08:33, BALLY
[protected] | 18:08:31, BALLY
[protected] | 18:08:30, BALLY
[protected] | 15:32:13, BALLY Undelivered (Reason Code : 331 - Consignee requested for future delivery )
[protected] | 09:58:28, BALLY
[protected] | 09:56:39, BALLY Shipment sent for Delivery
[protected] | 20:42:24, BALLY
[protected] | 20:42:22, BALLY
[protected] | 20:29:32, BALLY Undelivered (Reason Code : 215 - Disturbance/Natural Disaster/Strike)
[protected] | 20:29:32, BALLY Undelivered (Reason Code : 215 - Disturbance/Natural Disaster/Strike)
[protected] | 10:54:25, BALLY
[protected] | 10:39:16, BALLY Shipment sent for Delivery
[protected] | 07:26:55, BALLY Shipment at Delivery location BALLY
[protected] | 06:53:12, BALLY
[protected] | 01:12:57, KOLKATA
[protected] | 18:51:14, KOLKATA
[protected] | 17:24:24, KOLKATA
[protected] | 16:52:58, KOLKATA Shipments connected from KOLKATA Pickup Center to KOLKATA HUB
[protected] | 16:52:58, KOLKATA Shipments arrives at Pickup center KOLKATA
[protected] | 16:01:30, KOLKATA Shipment Redirected
Oct 18, 2016
Updated by paritosh2015
wow Order ID: [protected]
Placed on 03 Oct, 2016
The order status is 'Delivered' but I have not received it.totally BS status !
why did you update false information? you people have cancelled my order without informing me !!!
There is no number to call or email address - total incomprehensible.Customer service is non-existent.This company have no way to call or email customer service where an individual can handle your case. The phone number of so called customer care ends on IVR and questions end on website.
Verified Support
Dec 02, 2016
Snapdeal.com Customer Care's response
Dear paritosh2015

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
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