[Resolved] Snapdeal.com — Item not delivered by Snapdeal

Vasundhara Nigam

from Bengaluru, Karnataka

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.snapdeal.com

Dear madam/ sir,

I had ordered for a kitchen chimney (Hotstar 60cm polo chimney) from snapdeal on 22nd november 2016. The initial date of delivery was 28th nov. I was tracking my shipment and there were updates until 27th nov. However, post that there have been no updates on my courier.
The date of delivery was changed to 3rd december but again the item remains undelivered and there is absolutely no update from snapdeal. The website offered extra discount on pre-payment and hence, i had pre-paid for my order.
I tried contacting snapdeal but there is only ivr and no way that i can speak to a representative. They are not even replying to my mails.

Please help.

Best regards,

Vasundhara nigam

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Jan 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Snapdeal.com Customer Care's response Dear Vasundhara Nigam,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal