[Resolved] Snapdeal.com — Item reversed picked-up but money not refunded

arnavkr

from Gurgaon, Haryana

Address:	122002
Website:	www.snapdeal.com

Hi, I ordered screen guard for my phone LG Optimus G pro on 13 Sep 2016. But the item I recieved was not the correct one, hence I returned the same on 16-Sep 2016. The reverse pick-up was done by NuvoEx and they gave me slip pertaining to same. But even after the pick up is done snapdeal website is showing pick-up re-scheduled and I am recieving message saying pick-up is scheduled for future date. I am unable to reach snapdeal via email or through IVR, they do not seem to have a customer care email/contact no. other than automated IVR system (that too with no option to register a complain). How can any company do no have any kind of customer care support and no-way to register a complain ?
I want my money to be refunded ASAP.

Order ID: [protected]
email ID : arnav.[protected]@gmail.com

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Oct 26, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear arnavkr,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal