[Resolved] Snapdeal.com — Kenxinda k5 18 Mobile phone display problems but her executive says your mobile phone quality check failed the items will send back you

Sanjit Sahu

from Ranaghat, West Bengal

Address:	Balasore, Odisha, 756001
Website:	Snapdeal.com

Dear
Team
I have ordered Snapdeal.com kenxinda k518 mobile phone but I see this Mobile phone display problems.then I have complaint for Snapdeal.com executive regarding my problem her executive says don't worry sir your money fully save in our website.i have arranged your pick up and courier boys surely call back you. then the courier boys pick up your products...5days after Snapdeal executive called me and says your products quality check failed the returned items send back you.then I says kindly check Mobile phone is problem.then her executive says your matter is already closed.. returned items send back you that solved...
Then my items is delivered then I see mobile phone is same problems .I have complaint next time Snapdeal and says her executive regarding my problem.after her executive says OK I have file a new complaint you can wait 48 hours our senior team Sure ly call back you .3days after no call no mail . after next I have called Snapdeal regarding my complaint her executive says your matter is closed...
Kenxinda k518 service center is not available in our state ... kindly help me

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Jan 25, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Snapdeal.com Customer Care's response Dear Sanjit Sahu,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 16, 2016

Updated by Sanjit Sahu Dear teams
Kindly solve my problem as soon as possible

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear Sanjit Sahu,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

Dec 22, 2016

Updated by Sanjit Sahu No snapdeal is not resolved my problem... kindly check my order status and solve my problem as soon as possible

Verified Support

Dec 23, 2016

Snapdeal.com Customer Care's response Dear Sanjit Sahu,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal