[Resolved] Snapdeal.com — loreal absolut repair lipidium shampoo and masque

[Resolved] Snapdeal.com — loreal absolut repair lipidium shampoo and masque

D Divs789 from Bholath, Punjab

I was so curious to receive my package of shampoo and masque in such an amazing deal.. But, when i opened the product... Scratched the seal... The product inside is fake!!! Infact the colour is also not the same which comes in the original product (The original Is of light yellow Colour and the texture of the masque is creamy and butrer types).. Smell and texture is fake too.. Also... The bottle and the jar looks fake of some bad quality... Little broken as well... I want my money back!!! Was this information helpful? No (0) Yes (0)
Mar 25, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Feb 22, 2018 Updated by Divs789 See the broken bottle of fake quality and fake product of fake colour inside in the pic Verified Support Feb 22, 2018 Snapdeal.com Customer Care's response Dear Divs(Divs789), We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Regards, Team Snapdeal
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Rachana Mandal

from Gurgaon, Haryana

I want to talk to the customer service executive..bloody hell! I received a duplicate product. Fix my issue as soon as possible or else I'll make sure that you guys are in trouble!

Snapdeal.com Customer Care's response, Feb 23, 2018

Verified Support

Dear Rachana Mandal,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly share the details with us at help@snapdeal.com so that we can assist you in a better manner.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Mar 3, 2018

Verified Support

Dear Rachana Mandal,

We hope your concern is resolved. Please drop us an email at help@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal