[Resolved]  Snapdeal.com — Lyf water f1s 4g mobile phone

Address:	Bangalore, Karnataka, 560054
Website:	Snapdeal.com

Sub: defective product and denial to replace/refund

Dear sir
I ordered a 4g mobile phone lyf water f1s 4g volte on snapdeal.com for rs. 8300/- on 21/05/2017. One week later i received the order on 28/05/2017. After using it for few hours i came to know that it is defective product and is unable to make hd voice call/volte which makes it a 2g phone instead of 4g phone. I requested snapdeal for replacement on 30/05/2017 since they have 7 days return/replacement policy. To my nightmare i didn't get any response from snapdeal over phone about replacement. I only called customer care of snapdeal for enquiry and the process went on from 30/05/2017 to 02/06/2017. Finally on 02/06/2017 courier service agent picked up the phone for replacement. But my nightmare was not yet over as snapdeal didn't inform when my phone will be delivered. I called customer service many times and they only tell product is being tested for it's defect. From 02/06/2017 to 08/06/2017 they are checking for its defect which normally takes 5 minutes for expert or even a service engineer.
Snapdeal is not refunding my money as it is taking more time than usual and
They are not replacing either. Regarding this customer service of snapdeal is not helping too. Where should i go now for justice? Who will refund my money 8300/- it's not small amount.
This is very disappointing.

Now i am suffering mental agony for their (Snapdeal.com) misbehave, misguide and they have also proved themselves as treacherous. Now i want the above mentioned phone or refund of 8300/- from snapdeal.com and i want relief from mental agony and harassment which is affected my daily routine severely

Thanking you

(Chethan kumar)

[protected]

#06, ground floor 13th cross 6th main, msr nagar near jyothi gas, bengaluru 560054