[Resolved]  Snapdeal.com — Material not delivered and Refund not received

Address:

Chennai, Tamil Nadu

I have ordered 1 iPhone on 22/12/2014 but the order was not confirmed and the amount has got deducted from my credit card. So i had to contact the customer care for the order status. The executive said my order was not confirmed and she placed it through back-end. I have also opted for EMI option for the phone. On the next day 23/12/2014 there was one more transaction for iphone for Rs.23029/-, which I have not placed. The transaction was placed through backend without my knowledge. Both the order nos: [protected] & [protected] are mentioned for your reference. As the transaction has happened twice, my bank has charged me twice Rs. 46, 068/- and it has exceeded the credit my limit and they are charging me overdraft charges of Rs.500/-.As i have opted for an EMI option while placing the order bank has started deducting EMI but i have not yet got the refund or the phone. Kindly help in getting my hard earned money back.