Snapdeal.com — Mental harassment by snapdeal and gojavas

Address:	New Delhi, Delhi, 682021
Website:	www.snapdeal.com & gojavas.com

Dear Sir/Madam, I have ordered one Mi4i mobile (order id- [protected]) from Snapdeal.com on 12th of October 2015. My shipment was picked up on 12th of October by a Courier Service company named Gojavas (AWB No. UNISNPP4512817). Since then, I keep tracking my shipment but it has not reached to me yet, today is 28th of October and its almost 16 days since Gojavas has picked up the shipment, does it take so many days for a courier service to deliver a shipment? When I tried contacting Snapdeal.com and Gojavas, they are not giving me satisfactory answer, just telling me that it will reach to me in another 24/48 hours or waite for 6-7 days more, , its happening since more than a week, now they have stopped replying to my emails. I feel like I have been cheated and mentally harassed with killing of lot of my precious time. Its really frustrating. I was just wondering if I have any consumer rights to take any action against Snapdeal.com or Gojavas for this kind of delay or mental harassment? If I can do ANYTHING against them? Please guide me through. I would appreciate a prompt response in this regard, I have lost my all the patience now. Thanks in advance. With Best Regards Binoj P Varghese