[Resolved]  Snapdeal.com — Mental harassment, wastage of time, dubious business practices, cheating and fooling customers

Address:

Ghaziabad, Uttar Pradesh

This is how some big companies like Snapdeal work. Snapdeal is one of the largest online shopping platform having reached the greatness in just three years. It has over two crores registered users, has touched gross sales value of Rs. 6000 crores and is front runner in competition with American retailer Amazon in just a short span of time. However, the plight of someone visiting the site for buying something is which I faced in last one week or so. I ordered a Kent Grand Plus RO system at a contract price of Rs. 13722 on 28th September which was promised to be dispatched before 30th. However, on 30th, I checked the status of my order and found that new dispatch date as 3rd October has been fixed. Anyway I waited till evening on 3rd October but the item was not dispatched by the company. On contacting over phone, the customer care representative regretted for the inconvenience caused to me and informed that they are trying their best to fulfill my order within next 48 hours i.e. by 5th October. On 5th October, I again contacted the company and once again received a mail that they are trying to dispatch the order to me within another 48 hours (i.e. by 7th). Meanwhile, I continued to check the site regularly and found the company is still offering the same product at even lower prices. It means the company is not out of stock. Also, as I was contacting the company and visiting the site again and again during the last few days, something mysterious happened to may IP address and now I am unable to visit the site from my computer for last three days though all other computers can open the site. (I am sure the company has not blocked me from accessing the site. It might be caused by some supernatural powers) On 6th October i.e. today early morning, I have received a mail and SMS notifying that my order has been cancelled due to "No stock". No matter. I immediately checked the site for a fresh order for the same product and found that the product is still available with 77 sellers associated with Snapdeal and the starting price is somewhere around Rs. 13679 (i.e. lower than my order price). I tried to book another and was surprised to see that I could book one for Rs. 13680. Then why the company did not dispatch me the product. Whether I should file a suit for damage for mental harassment and wastage of my precious time of 9 days, for paucity in service by the company and for my lost opportunity at other online sites for buying the product at low price. Please reply Snapdeal and also clarify how the company shall fulfill fresh orders for the product as it is out of stock but still offering the product on its website at even lower prices. Order No. [protected] dated 28 Sept. 2014