Snapdeal.com — mi a1 used mobile has delivered

Address:

560036

Hi,

I have ordered Mi A1 mobile and the order number received at AUG 8th (Order Number [protected] ), when I open there were no tampering sticker and I got doubt and immediately switch on the mobile and I got shocked by seeing the below.

1) Selfie photo of somebody in the mobile couple of month before
2) dialed numbers are already present
3) Screenshot taken at mobile which was old
4) Update of Software at July month but I purchased mobile on August month.

I have raised return request and trying to chase them though phone but there is no option to speak with customer care.

Its been 10 days no response from Snapdeal, its a cheating business they do as E-commerce .