[Resolved] Snapdeal.com — Mi Note 3

Anju-kuriakose

from Bengaluru, Karnataka

Address:	560045
Website:	www.snapdeal.com

The product delivered has technical issue. It is locked as it asks for a number password while I had given pattern lock.
The phone is locked and factory function is not working. I had requested for replacement in Snapdeal website on 25th Oct'16. An engineer visit was scheduled and completed on the same day. Even he couldn't fix the issue. I was promised that replacement will be initiated.
However the status in Snapdeal website till date is 'engineer visit scheduled '.
I have contacted customer care multiple times, wrote mails to, "Snapdeal_CST Us", attaching the engineer visit reports. They only gave false promise that issue will be resolved within 24, hours.
It is 16th Nov and still there is no response/update from Snapdeal and I still have the product which cannot be used.

This is very bad service by Snapdeal and I want to file a complaint against them for cheating customer and not providing the service which they offer.
I hope I will get my issue resolved through this forum as contacting Snapdeal is completely hopeless and useless.

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Dec 19, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Snapdeal.com Customer Care's response Dear Anju-kuriakose,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal