[Resolved]  Snapdeal.com — missing product

Address:412201
Website:www.snapdeal.com

I ordered roadster casual shoes from snapdeal (Order id - [protected]) of rupee 1679 which has debited from my bank account through debit card, inside box i got 4 packs of surf excel detergent powder with invoice in my box and even i have try to contact snapdeal they had not contacted me back, please try to help me they have only two way to contact their fake email ([protected]@snapdeal.com) and [protected] both have computer generated machine response even they don't have proper customer care no. So that i can contact them ant talk to them
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Jan 19, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2017
Snapdeal.com Customer Care's response
Dear Yatindra Patidar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Complaint comments 

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My order refund transfer to me my snap deal account please
Snapdeal.com Customer Care's response, Dec 18, 2017
Verified Support
Dear Gurwinderjit,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Dec 26, 2017
Verified Support
Hi Gurwinderjit,

Hope you are doing good.

We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal
I am trying to change city name
unable to change
verification code is 2627
Snapdeal.com Customer Care's response, Dec 19, 2017
Verified Support
Dear Bahamamani,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

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