[Resolved] Snapdeal.com — missing product delivered.

[Resolved] Snapdeal.com — missing product delivered.

S soumili8 from Edakkulam, Kerala

I ordered two similar items from snapdeal. But when they delivered, they delivered one package having both the items invoice. But when i saw inside, one product was missing. So requested a return. They pickup up the item. But when they refunded the money, they only refunded the money of one item. The other item was not delivered to me and money was not refunded to me.in the snapdeal app they are showing the products as delivered, but that is not the reality. Was this information helpful? No (0) Yes (0)
Dec 5, 2019 Complaint marked as Resolved A Snapdeal assistant called on this number 911204093860 and informed me regarding the refund process which was initiated from their end. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 21, 2019 Snapdeal.com Customer Care's response Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal Nov 24, 2019 Updated by soumili8 haven't heard from you in a while. What is the status of my complaint? Verified Support Nov 25, 2019 Snapdeal.com Customer Care's response Hi Soumili, Please allow us sometime. We will connect with you at the earliest and help you out. Thanks! Team Snapdeal Nov 27, 2019 Updated by soumili8 They are asking for the pickup of the missing item. I already told you that I did not receive the item, so how will I return the item. An item not received cannot be returned. Snapdeal you really need to enhance your customer care service and should provide a phone number for direct conversation, not an automated call. The seller did not pack both the items. Why don't you ask the seller regarding that instead of asking me for a pickup which was not delivered?? Nov 27, 2019 Updated by soumili8 I have already returned the package on 2nd October this year. They are still not initiating the refund process. Verified Support Nov 28, 2019 Snapdeal.com Customer Care's response Hi Soumili! We're working to get this issue resolved on priority. Appreciate your patience. Thanks! Team Snapdeal Nov 29, 2019 Updated by soumili8 Again Snapdeal is asking for pickup. I have told the person who called yesterday very clearly what is my complaint. He understood and told that he will initiate the refund in two days. And then again today an automated message was sent to me asking for pickup. Snapdeal you really need to concentrate here. I am asking for a very simple thing. Why are you doing like this?? Dec 01, 2019 Updated by soumili8 Dear Snapdeal, now you are telling me that the product was delivered? Is that a joke? A representative from Snapdeal called me yesterday and told that the refund is initiated and I will get the refund within 10 days. But no such message was sent to me yesterday and today you are sending message that the product is delivered. Snapdeal what are you doing?
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Comments

Sreeknath

from Mumbai, Maharashtra

Today morning cal your employee to me and he asked cash deposits and he tell all booking information of my order this type employees are there in your snapdeal company ?. you take action against him . he called no[protected]

Snapdeal.com Customer Care's response, Nov 21, 2019

Verified Support

Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Vishnubabu

from Delhi, Delhi

We didn't receive any order, but the status is showing that it is delivered.the order details are
Order ID:-[protected]

Snapdeal.com Customer Care's response, Nov 22, 2019

Verified Support

Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal