[Resolved] Snapdeal.com — Mobile amount refund not received

Chiranji37

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400604
Website:	www.snapdeal.com

I have purchased moto G turbo from snapdeal 22 September I am returning product 30 September .
Problem in this mobile it over heating while using it's hang lots of time .
I am follow snapdeal regular every day
My product received 15 October after one week first time reply no issues in this mobile I am send snapdeal engineer report to snapdeal .then they say 23 October hands free missing in box
I say when you collect your engineer and pick boy both are checked all thing .
Way are you saying hands free missing. They not accept my wording. They declined my refund worst service by snapdeal don't buy from snapdeal . Please help me say any suggestions. Email on [protected]@gmail.com

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Nov 25, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2016

Snapdeal.com Customer Care's response Dear Chiranji37,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear Chiranji37,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Comments

kushpatodia

from Bengaluru, Karnataka

Highly unprofessional service. Severely aggrieved and harrassed. Order placed on 3rd Oct, not received till yet. New dates are promised every week. No response to single call/message/mails.
Terrible unfriendly customer care and no resolution to the problem.

Snapdeal.com Customer Care's response, Oct 25, 2016

Verified Support

Dear kushpatodia,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Nov 2, 2016

Verified Support

Dear kushpatodia,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal

sujoy12345

from Kolkata, West Bengal

I just received Zebronics Node MP3 Player - Black. But not yet received any warranty card.

Snapdeal.com Customer Care's response, Oct 25, 2016

Verified Support

Dear sujoy12345,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal