[Resolved] Snapdeal.com — Money deducted , order not placed. Money still not refunded

James D Raj

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi, 600077
Website:	Snap deal.com

Date of order : 5.12.2016 Rs4850/-
But the order got cancelled due to network error as it was sale day and the money was not refunded.

Another purchase was done on 6.12.2016 Rs 4973/- this was delivered as per the date .

Even after repeated mails through their app complaint box..money has not been refunded back.

Initially they were replying to the mail, they asked for PDF of credit card statement which was also provided but no action has been taken.

Further more even spoke to the Sbi credit card team to discuss this and they gave a transaction ID confirming the amount has been debited from the card.Still no response from the snap deal team.

It's almost been 2 months now and no response from snap deal.

Order ID [protected]
Ref no. 37762150

James D Raj

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Mar 7, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Snapdeal.com Customer Care's response Dear James D Raj,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal