[Resolved] Snapdeal.com — Moto g turbo edition 1gb mobile.

Mohan Lal Bhattacharya

from Kolkata, West Bengal

Address:

700001

Purchased 1 no. Moto G Turbo edition 16 GB Mobile from snapdal.com. On using the same 2days it found the battery getting such hot, the handset couldn't keep in my hand nor in the pockets. Filled for return/replace vide ticket Id: 41979091 of 18.05.2017. From then none has called me nor make any replace or return my monies.yesterday evening they sent me a mail, states "even after tried to contact you by our service engineer, u have not answered and as such the matter is dropped", ticket no. 46012085. This is very surprise to me. I now request you look into the matter so to enable me refund of Rs.8999.00 immediately.

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Jun 20, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 20, 2017

Updated by Mohan Lal Bhattacharya Placed order 1 No. Moto G Turbo edition 1GB Mobile Handset for Rs.8999.00 paid online in advance & goods received after 15Th. May2017. Used for 2 days & found non removable batter get extraordinary HOT & can't keep the set in hand nor in the pockets. Urgently mailed to snapdeal.com on 18th vide ticket Id: 41979091 for replacement & also may send their Service Engineer within 24/48 Hrs. But none contacted me. Yesterday evening they send a mail & Alleged, Service Engineer tried to contact you, but since you have not answered the replacement facility has dropped." . But to my knowlesedge none has tried to contact me. Now I need to refund my Rs.8999.00 back & they may take their Mobile hand set as is here.

Verified Support

May 20, 2017

Snapdeal.com Customer Care's response Dear Mohan Lal Bhattacharya,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Jul 08, 2019

Updated by Mohan Lal Bhattacharya Till date none responds.