[Resolved] Snapdeal.com — Moto g turbo faulty item received

Akhilas

from Bengaluru, Karnataka

Address:	Kollam, Kerala, 691576
Website:	Snapdeal

I have ordered a moto g turbo phone from snapdeal on 24th oct 2016 and i have received the item on 28th oct via india post. After opening the package i found that the phone microphone is not working properly. So i raised a refund/replace request on 01 nov 2016 the website saying someone will call to confirm the issue and they will arrange a pickup. No one contacted me till. I have called snapdeal customer care twice. They said you will be contacted within 6 hours, its past 48 hours still nothing. How can we trust this site.

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Dec 7, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Snapdeal.com Customer Care's response Dear Akhilas,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal