[Resolved] Snapdeal.com — my order has been cancelled without any information

TarunRJ

from Vadamadurai, Tamil Nadu

Address:	Nagpur, Maharashtra, 440024
Website:	www.snapdeal.com

Dear sir/madam

As i logged my previous complaint yesterday today i received a mail from snapdeal stating that my order has been cancelled and refund has been initiated. Inspite of giving my order detail for which i have been already waited for a month. And the refund initiated from them that too only 190 rupees which i paid rest of the amount i paid through coupon they mentioned nothing about that. And by the way if they are cancelling my order from there side then why should i need to bear a lose of my coupon amount that too 1500/- rupees. Here it is just not a matter of money it is about the product which is i ordered.
Please look into the matter and help me.

Tarun kumar kathore
[protected]
Order id [protected]

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Nov 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Snapdeal.com Customer Care's response Hi TarunRJ,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Oct 10, 2018

Updated by TarunRJ Dear Sir/Madam,

Yesterday you told that you will try to deliver my product on my address within next 2 to 3 days and there will be no cancellation of my order. Then how I got this mail today stating that my order has been cancelled and that amount of Rs 190/- also credited to my Credit card. How can you do this I have not cancelled my order not even given for the refund then why my order got cancelled and refund has been initiated and what about my coupon value of Rs 1500 why should I need to bear a loss of your mistake. Well I just want to deliver my order nothing else please deliver my order.

My order ID: [protected]

Mobile number : [protected]

Regards
Tarun kathote