[Resolved] Snapdeal.com — My product [protected]

Vivek270988

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 400002
Website:	www.snapdeal.com

I have experienced the worst service ever. I was suppose to get my order on 14th JanuaryOrder ID: [protected] and yet have not received. I called Snapdeal almost daily from 14th January for my product. And today When I spoke to them they are saying that product has been returned and I have to reorder. And interestingly that product is out of stock now. And when i agitated the executive said he will connect me to some senior and sort it, I was on hold for past 35 mins and nobody answered. Request you all to NOT to use their Services. AMAZON and FLIPKARt are much better they deliver products when they promise. No body is bothered to call you and resolve your issue. After waiting for past 14 days now they are saying your product is not available. they are not even refunding my money back. I want my money and some action to be taken on them PATHETIC and DISGUSTING.
I cannot ignore such negligence
please take serious action against them. this is not the first time I have faced such kind of problem.

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Feb 25, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Snapdeal.com Customer Care's response Dear Vivek270988,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Comments

djos

from Bidar, Karnataka

Very poor customer care service. ordered a product on snapdeal, delivered product that failed the descriptions. i raised a claim and sent the product back. Snapdeal rejected the claim without any convincing reason. now no product, no money and no courier charges.

Snapdeal.com Customer Care's response, Jan 25, 2017

Verified Support

Dear djos,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Feb 2, 2017

Verified Support

Dear djos,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,

Team Snapdeal

bhoopendra384

from Khanna, Punjab

Dear Sir,
I got moto g turbo edition on 4 nov`16 from snapdeal. Charger of my mobile is not working anymore and as you can see my product is under warranty. Please provide me your best support and help me to claim my warranty.

Snapdeal.com Customer Care's response, Jan 25, 2017

Verified Support

Dear Bhoopendra384,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Feb 2, 2017

Verified Support

Dear bhoopendra384,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,

Team Snapdeal

Mohamed Sohail

Sir
I am mohamed Sohail pH [protected]
I buy one annarkali dress I want return my order since one month so I want refund my money quickly

Snapdeal.com Customer Care's response, Jan 25, 2017

Verified Support

Dear Mohamed Sohail,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal