[Resolved]  Snapdeal.com — My return product was changed after return pickup from my end and snapdeal blaming me to cover thier fraud

Address:	Jabalpur, Madhya Pradesh, 482008
Website:	www.snapdeal.com

Dear snap deal team,

I shared my below mentioned return complain with your customer service team, i am re posting the same complaint below along with the attached documents.

I just finished my conversation with your executive imran and explained him the issue that once i returned the bluetooth speaker i was given a delivery receipt which has mobile number and signature of the courier executive who came for return pick up (St. Jpg is the file attached which has a scan of the pick up receipt) and under content it clearly mentions that its a blue tooth speaker of brand name philips and its black in color however your return team claims we have sent some other brand of speaker with a yellow colour if such was the case then how come the pick agent did not objected about it while picking up the return, as even the colour of the product being replaced and whats mentioned by you is different (We returned a black philips bluetoooth speaker phone and the product you claim is yellow how is that possible when the package is packed with a transparent packaging where colour and brand can be easily identified), this means either your logistics partner has committed an error or the returns team but we shall not suffer owing to that mistake.

Kindly take necessary action, i have attached the copy of return receipt and other associated details.

Please ensure a reputed firm like snapdeal do not behave in such an unprofessional manner as this will break consumer confidence in shopping with snapdeal.

Post this i got a call from snap deal team stating they do not care even if i returned a genuine product which i have shown proofs in form of duly signed pick up receipt, however they are not considering it as well, in case your team want to blame me for the fraud done at your end kindly give it to me in writing about it and i will then take necessary actions, i will also further write to your young and enterprising owners about the poor customer service.