[Resolved]  Snapdeal.com — Need to settle my account with no fault of mine

Address:

New Delhi, Delhi

Dear Sir,

Snapdea Order no [protected]

4th October, 2014 :Purchased from Snapdeal : Dell Inspiron 15 3542 Touchscreen Laptop (4th Gen Intel Core i3 4030U- 4GB RAM- 500GB HDD- 15.6 Inches Touch- Win8.1) (Black)

-11th October received the product different model of laptop delivered t0 me, Laptop with different chip- Intel Core i3 "4005U [protected]@1, 7 GHz" instead 0f " 4030U [protected]@1, 9 GHz"

-11th October informed Snapdeal about the different model of laptop delivered to me, they assured me, they will replace with the desired model of Laptop ( which they never did)
-18 October, vide reverse pick up, the Laptop reached at their requisite destination. They acknowledged the same on 19th October.

-later, I called them, they asked me for the option a) To replace b)To refund me the amount.
-I had asked them for replacement.

-Instead they started to refund me the amount, without sending me any message as they said the product is not available with them.
-I had told them, if they refund, they have to pay me as below: ( as per bank charges to me as paid through EMI)
- There is no communication from their end regarding my queries, instead they send their own emails related to their concern.
-It is always, I had to call them, one time their customer care representative behaved very roughly with me

As Snapdeal.com have initiated to refund me the amount without giving me the product.
If they did not have the product in hand why did they advertise it on your website and accept the order.
They sent me different model of the product to fool me.

Later when asked, they say the model has got finished whereas, the product is still sold on Snapdeal.com !!

1. Principal Amount Rs. 34990.00 { This is the amount paid to snapdeal on 4th 0ct0ber, 2014}
2. Interest @ 13% per annum Rs 4548.70
3. Total Rs. 39538.70
4. Full and final settlement in one time, at the rate of 3% extra on
total amount = Rs. 1186.16
5. Grand Total = Rs. 40724.86

With no fault from my end, I have to pay the bank charges, interests etc, in such a case, what am I supposed to do? Already I have paid one month Installment for the product.

How am to recover Rs 5714.00 ?

Someone advised me not to purchase online, I think I should have followed his advice,
I never knew, companies like Snapdeal wud give me this bad experience, shopping online

Kindly Advise and Reply,

Regards

RR