[Resolved] Snapdeal.com — Neither refunded nor replacing the product

Neeraj234

from Delhi, Delhi

Address:	122001
Website:	www.snapdeal.com

I ordered Sony SBH20 Bluetooth headset cost INR 1850 on 04th Sep 2016 (Order ID: [protected] & Invoice No. [protected]) on 9th i got a cancellation mail that seller can't fullfill your order so your order is cancelled, on the contrary i got a message that your product will be delivered by today (i.e. 09th Sep. 2016).
After receiving that product i check and i saw that seal was open and product seems to be a used product or even not the original one (in short not genuine one).
I complaint for the same and ask for replacement and they picked my product on 12th sep 2016 (AWB: SND2886021), since then i am following up regularly neither they are giving me replaced product nor they are giving me my money back.

So i here request you to do the needful.

Regards,
Neeraj Khandelwal
+91 [protected]

+6 photos

Was this information helpful?

No (0)

Yes (0)

Nov 11, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Snapdeal.com Customer Care's response Dear Neeraj234,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal