[Resolved]  Snapdeal.com — Nivia dominator soccer shoes

Address:New Delhi, Delhi
Website:www.snapdeal.com

I have placed a order of Nivia dominator soccer shoes of size 10UK on 4th January, 2016. I unknowingly entered incorrect contact number. Even then, they delivered the order successfully. I found an issue with my feet size, to which I placed a request of replacement with size 8UK.
Even after 5 days of placing the replacement request, the parcel was not picked. I contacted customer care several times between 16 to 23 January, 2016, they were with the same reason that your address was not found. I tried to change the contact number of mine on the snapdeal app, but it was not working. On contacting customer care, they registered my new number and promised to transfer it to courier service. On the day of 25th January, I received an email of closing date of replacing or returning order.
Suborder ID [protected]
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Feb 27, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2017
Snapdeal.com Customer Care's response
Dear akashubale,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
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