Snapdeal.com — No cash back despite assurances

Address:	122001
Website:	Snapdeal.com

I have purchased a mattress in August on which i was assured 10% cash back if I make payment through ICICI Bank . I did accordingly. In sept. When I asked for cash back, they told me by October end you will be getting the same.. In Nov when I did not receive any, I further contacted them and this time they said by Nov.end. Finally in Dec when again I contacted them on not receiving cash back they said we have escalated your complaintband gave me "14820598" as complaint reference number and assured that within 48hours my issue will be resolved. They followed up themselves and updated me twice that this will be resolved by EOD. But till date neither did I receive any cash back nor any revert. It feels like snapdeal fooled me around . highly disappointed.