[Resolved] Snapdeal.com — No complete refund of cancelled order

skate2010

from Mumbai, Maharashtra

Address:	400706
Website:	www.snapdeal.com

I placed an order for multiple items thru their app. Then after some time I decided to cancel one of the items. To my surprise the app won't allow me to do so. It kept prompting to call customer care number. On dialing the mentioned number, first of all it is completely automated, no customer representative to speak to and that stupid Robotic voice will only allow to cancel the entire order and not a specific item. So I went ahead and cancelled entire order. Now after 10 days I have started receiving refund for one item at a time but they are deducting on an average ₹200+ from every item price that I paid. Overall they will be refunding me ₹2000 less than what I paid for the order.

Order id: [protected]
Date: 10 September 2016

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Nov 8, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Snapdeal.com Customer Care's response Dear skate2010,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Oct 02, 2016

Updated by skate2010 After multiple followups and sharing the credit card statement for concerned period I received a call today from Shivani (Snapdeal executive).
I was surprised by the attitude Snapdeal has towards refunds. I was asked to share the statement again only from date of purchase to today's date! I could not find any such option to generate PDF credit card statement for specific date range. That was the reason I had shared the latest generated statement which covers the date of purchase (sep 10) till 20th September. The unbilled statement does not show up any transactions. But the Snapdeal executive kept on insisting that they need statement from date of purchase to today's date without which they will not be able to initiate refund. This is the most bizzare conversation I had, trying to explain things which is not technically possible.

Verified Support

Oct 06, 2016

Snapdeal.com Customer Care's response Dear skate2010,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Verified Support

Dec 01, 2016

Snapdeal.com Customer Care's response Dear skate2010,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal