[Resolved] Snapdeal.com — No idea where my consignment is.

naveen_vns

from Varanasi, Uttar Pradesh

Address:

Varanasi, Uttar Pradesh, 221005

I've placed a prepaid order on 2nd December 2016.
As usual it's been notified that my consignment was shipped and would be delivered between 5-8 December.
Since the tracking on Vulcan_olp wasn't working, I contacted the help center and got the details like AWB no.
Afterwards the awb no. was showing invalid on courier's website.
And now on 9th of December, neither I nor snapdeal have any idea where my order is.

The seller was snapdeal fulfilled and order was eligible for snapdeal gold.
I'm unable to understand what these two phrases mean because as you guys say there is nothing like anything special or more careful handling etc.

Order ID: [protected]
Placed on: 02 Dec, 2016

Courier name: VULCAN_OLP
AWB number: JVLSD[protected]showing invalid on courier's web site)

already written to [protected]@snapdeal.com but no response received.

Was this information helpful?

No (0)

Yes (0)

Jan 19, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Snapdeal.com Customer Care's response Dear naveen_vns,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,

Team Snapdeal

Dec 12, 2016

Updated by naveen_vns already written to that address. i've been provided a reschedule of 10-15 december but still no idea where my consignment is. will it be delivered after 2-3 months.?? i've been told that there is a technical glitch in courier's system i.e. vulcan's. but for how long it will take to resolve...?

then what do u guys mean by so-called snapdeal gold and snapdeal fulfilled...??
it's extremely disappointing.

Dec 12, 2016

Updated by naveen_vns it's 10-14 dec...

Dec 12, 2016

Updated by naveen_vns instead of 3-6 days, it's now 12 days... just pathetic.

Verified Support

Dec 15, 2016

Snapdeal.com Customer Care's response Dear naveen_vns,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,

Team Snapdeal

Dec 16, 2016

Updated by naveen_vns as i was told by snapdeal executive, my product has reached varanasi before 15th of december but still no delivery attempt was made. please ask your courier partner vulcan_olp to deliver it as soon as possible or share some details so that i can pick it up from courier centre.

Verified Support

Dec 19, 2016

Snapdeal.com Customer Care's response Dear naveen_vns,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal