[Resolved] Snapdeal.com — No Refund provided for Defective product

sourav2011

from Shimoga, Karnataka

Address:	Kolkata, West Bengal, 700040
Website:	www.snapdeal.com

I have received my Water Heater Geyser which is defective product. I applied for a replacement but it got auto-cancelled. Then i called up the Snapdeal support but they denied for replacement and informed that they will not be able to replace the product as the replacement was rejected. I called the company of the geyser and they came and told that the Geyser plate is broken from inside and they will not be able to support as the warranty is not valid for Snapdeal products. I am now helpless and not able to use the product and have packed it in a box and kept for replacement. I am looking for help.
Order ID : [protected]

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Jan 8, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

Snapdeal.com Customer Care's response Dear sourav2011,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear sourav2011

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal