Snapdeal.com — No refund provided I'm submit all documents

I ordered the product from Snapdeal on 1st December three product which suborder ID [protected], [protected], [protected] which paid upi 1407 rupees, which was delivered on 9th December. When I opened the product, I found that only cartoon was filled correctly. There is no product in it. I also made his open time video. I contacted Snapdeal's customer care but they didn't refund me
I'm submit video, photos also company
Product name - valleys premium healthy trail mix dry fruits nuts and seed 400gm ×3
+1 photos
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Snapdeal.com customer support has been notified about the posted complaint.
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Dear Customer,

We understand that our team has connected and informed you that we are unable to accept your refund/replacement request as your complaint was rejected by our investigation team. Hence, we are not able to proceed with the same from our end.

Regards,
Team Snapdeal

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