[Resolved]  Snapdeal.com — No refund, return or replacement of product

Address:New Delhi, Delhi, 403507
Website:Snapdeal.com

Order id:[protected]
Placed on: 21st april
Returned: 23rd april
Reason for return: used product received,
Product seal tampered
Courier: jv express

Status: no response from snapdeal
False assurances from customer
Care advisors on countless
Occasions. No response from
Refund team.In appropriate
Reason of black listed. Issue
Escalated to refund team on
Countless occasions. Product not
Returned back. Phone number
Blocked by snapdeal customer
Care. Status of product unknown.
Warehouse information not
Ubmitted by snapdeal.

Time elapsed : 2 months
Comment: worst online shopping
Experience ever! Lost faith in
Snapdeal. Hoping to atleast get
My product or refund back. Or
At least my cash transferred to
Free charge acc.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Apr 8, 2017
Complaint marked as Resolved 
Late post: Amount refunded successfully. Thank you Snapdeal
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Aaron B' D'Souza,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
It's really traumatizing when you get cheated by an online retailer! Some one in Snapdeal's Courier Service or Quality Check tampers with my product and then i have to bear the loss of not receiving a refund nor getting my product back! Why?! Because my complain is not Genuine?!!
Plus, there's no clarity about the safety of my product. And if snapdeal found my complain not Genuine then why am I not informed immediately. Why am I told that my case is closed and I won't be getting a return or refund after 2 months?

This is clearly a fraudulent practice by snapdeal. If you'll can't afford a refund then at least send my product back you cheats!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information