[Resolved]  Snapdeal.com — No Replacement of product

Address:

Pune, Maharashtra

I have order Jixing Acoustic Guitar with order number : [protected] on 21st, December 2014 and got delivered on Wed Dec 24 15:27:00 IST 2014, When i opened the package i found it was a damage product delivered to me, On the very same day i filed a replacement complaint on Wed 24 Dec 2014 with Ticket Id : 13742482, Courier Name:NUVO-PUNE. The courier company said will pick up within 48 hrs, I got a sms on 26-Dec-2014 mentioning "Your Snapdeal reverse pickup order SDN0301775, is out for pickup Yogesh Pande, Mob- [protected] this should be picked up today ", i called Yogesh he said he wont pick up as his area of pick up is not as per my address. I called customer care, they did not listened to me and said today it will be picked up, i waited and waited but they did not picked up, again today that is on 27-Dec-2014 i received the same sms mentioning "Your Snapdeal reverse pickup order SDN0301775, is out for pickup Yogesh Pande, Mob- [protected] this should be picked up today", i called up Yogesh again and the same story repeated, he said that is not area of pick up. I called up and complaint customer care about the same but no resolution, customer care is constantly saying they will pick up today and they say this everyday but didn't picked up. I request you to replace my product by Tuesday 30-Dec-2014 otherwise you have to pay me the penalty for keeping my money in your account for number of days without any cause and without proving me the service for which i have paid you. I have couple or order with you, if not received the replaced product by mentioned date i'll return all your product mentioning not satisfied. Everyday i receive sms that today it will be picked up but not picking, For the last 5 days i have been contacting snapdeal customer care but none is in mood to resolve my issue. Im frustrated please hep me out. Cant take any more.