[Resolved] Snapdeal.com — No replacement provided - don't know where is my product

NIRAV MODH

from Vadodara, Gujarat

Address:	Gandhinagar, Gujarat, 382421
Website:	www.snapdeal.com

This is regarding my order no Order ID: [protected] put on 2nd October of
Orient 1200 mm Summer Crown Ceiling Fan Orient Gold
I ordered Gold color fan but it came in mix color(Gold+silver)
I asked for replacement on 7th of October. They picked up the fan on 10th October but still I have not got replaced order.
Attaching image to highlight color difference of fan.
Snapdeal has refused to replace/refund today after keeping me waiting for over 1 month. My complain request number with snapdeal is 31838224.
The person from snapdeal who accepted the issue showed his inability to refund/replace order. Sandeep Sharma- Senior customer care

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 5, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Snapdeal.com Customer Care's response Dear NIRAV MODH,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear NIRAV MODH,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal