Snapdeal.com — No replacement / return of product despite repeated requests

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a Puma Brown Leather Wallet on 24.01.2016 from Snapdeal. ( I am sharing the product id:[protected]) The product was duly received on 30.01.2016. Unfortunately, the product received was not of good and upright quality. Thus, I placed an online return request with the Snapdeal. After few days, I received a mail from the Snapdeal team that we are not in a position to come and collect the product. It is pertinent to mention here that neither the content of the mail nor any telephonic conversation, thereafter, mentioned the correct reason for not collecting the product.

Since then, I have placed numerous fresh requests and also had conversations with different team members of Snapdeal, but to my utter surprise the product has not yet been collected from my place.

The conduct of the Snapdeal and its employees is not acceptable at all. This incident also shows that Snapdeal is cheating with its customers by providing them inferior quality products and when customer request to return the product and refund the amount, Snapdeal deliberately gave false assurances to keep waiting till the customer left the hope to get its product returned.

I reserved my legal right and after one week from hereafter, I would initiate legal proceedings against Snapdeal. I am completely fed up to what has happened with me and I strongly condemn to buy any product from Snapdeal in future.

I would also request to other customers who are looking forward to buy products online, that Snapdeal is providing fake and false products. Create awareness among different people so that Snapdeal shall understand the emotions and feelings of customers.