[Resolved] Snapdeal.com — no response for refund

senthil.gsekar

from Kanchipuram, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600117

Hi,
We ordered "brother black hl-2321d laser" printer on mar 2nd 2018. Order id is [protected]. We cancelled the order on mar 4th before the item is shipped. But snapdeal made shipment without any consideration of email and informed us on mar 5th that the cancellation request is accepted and the refund will be initiated within 6 business days.

Till now, there is no sign about the initiation of refund. We have sent 3 reminders. But there has been no response from [protected]@snapdeal.com after sending lot of emails for refund.

Can someone help me on this. I need to take it to consumer court as there is no response from them.

Thanks
Senthil kumar & siva
Ph - [protected]

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Apr 15, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Snapdeal.com Customer Care's response Dear Senthil Kumar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

Mar 20, 2018

Updated by senthil.gsekar Hi,
I haven't received the credit for the refund till now for the order on ""brother black hl-2321d laser"" with respect to my previous complaint "Snapdeal.com — no response for refund".

Please share me the cut-off date as I realized the meaningless response from SNAPDEAL.

Can someone help.

Thanks
Senthil - Siva

Mar 21, 2018

Updated by senthil.gsekar Hi,
Any update on the refund please.
No response from SNAPDEAL
Very bad.

Mar 21, 2018

Updated by senthil.gsekar No cut-off date for the refund.
There is no meaning of giving an reply that "Our team is working on your concern and we will connect with you regarding the same"
Please credit the amount immediately.
I don't think if anyone in SNAPDEAL fulfil the words they say. Customers are suffering because of e-commerce sites like this.

Mar 22, 2018

Updated by senthil.gsekar Hi,
I cannot accept your apology. Apology should be asked only one time for the mistake happened once. Not sure how "APOLOGY" can be used number of times to make the delay in your response or responding for the refund.
I know that your team has been working from the time I cancelled order and I also understood that you are making very serious effort to credit the refund.
If the above statement are really true, You should have done that earlier instead of giving some meaningless reply here.
Let me know the cut-off date and don't simply give your common reply.
Thanks
Senthil Siva

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Comments

senthil.gsekar

from Kanchipuram, Tamil Nadu

Please share me the cut-off date for the update or refund date

Thanks

Snapdeal.com Customer Care's response, Mar 16, 2018

Verified Support

Dear Customer(senthil.gsekar),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

senthil.gsekar's [Complaint's author] reply, Mar 23, 2018

any update on this..?

dilpaseem dilu

from Ramanuj Ganj, Chhattisgarh

I have purchased a new nike chroma thong 5 and i return it back to snap deal because of poor quality...and i five it to recund ...it take so many days...my money is not refunded to me

Snapdeal.com Customer Care's response, Mar 17, 2018

Verified Support

Dear Customer(dilpaseem dilu),

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at help@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Mar 26, 2018

Verified Support

Dear Customer(dilpaseem dilu),

We hope your concern is resolved. Please drop us an email at help@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal