Snapdeal.com — No Reverse pick up of the physically damaged product

Address:

Mumbai City, Maharashtra

Claimed to be no. 1 online seller in the country are not in a position to even reverse pick up their physically damaged. I bought a dinner set from "Snapdeal.com, India's largest online shopping place", which got delivered a day late, which was still acceptable. The product was delivered to me in a broken condition to which they accepted and confirmed that they will arrange a reverse pick from their authorised courier company in Mumbai. The courier company keeps on sending the message that the concerned person is out to pick up the order but never turns up. After TRYING to contact the courier company (because they never pick up their calls), I complained this to snapdeal, to which they promised me that the pick up will be arranged in the next 24 hours; it has already been six days (which means 144 hours incase if they have some misunderstanding about how many are 24 hours). Suddenly after three days I get a message from Snapdeal stating that according the courier company I have decided to retain the product, which is utter b*****t. I call up the company and discuss the issue. Once again with their unapologetic apologies they tell me that they have escalated the issue and they will arrange a pick up. It's been 12 days and they are not in a position to pick up they delivery. The country has seen an upsurge in the online shopping model but with such experiences it only creates doubts in the people's mind. One thing is for sure, that I am never gonna transact with Snapdeal ever again and about others I have to think ten times to about dealing online again. Such experiences of the company also spoils other good players names in the industry and questions their business model, because for them its just selling the product and customer satisfaction and after sales doesn't exist at all.