[Resolved]  Snapdeal.com — Non Delivery past due date

Address:

Bangalore, Karnataka

I have ordered a Jolla smartphone on the 28th of September and as per snapdeal the estimated delivery time was supposed to be 5th Oct. I still haven't received my product and the worst part is the I am not able to track my shipment since snapdeal provided tracking information does not work and the courier company Ewings that snap deal claims to have shipped my order through virtually does not seem to exist. I have called snap deal customer care several times to hear a default "we will get back to you in 48 hours" statement for the last 1 week. If they are not able to track a shipping company that they have tied up with to deliver products then they are not even aware where the product is for which I have paid. Either they are using a fake courier company name to get money from customers to use it and refund later or they simply aren't competent enough to handle exclusive launch of international products unlike other e commerce sites in India who provide better service. I have checked online thoroughly and the only other E wings courier detail I could get my hands on was at Chennai and even those numbers are not in use along with the Bangalore E wings contact numbers that snapdeal has provided me with. Please find attached screen shot with my order details