Snapdeal.com — Non Refund of Money for Defective Laptop

Address:

Bangalore, Karnataka

Hello Sir I booked a laptop on 6th of October on Laptop (HP Envy 15-K005tx) worth of 64697, I got it delivered on 10th of October, same day I started hearing some annoying noise from the laptop and called them to raise the complaint, most of the time their number will be busy or they will be busy, this is first negative from them.They filed complaint and asked me check with HP for getting the DOA letter, when I contacted HP they said that this laptop's warranty start date is 2 month before (21/08/2014, that means its a used laptop and they cannot give a DOA letter for the same since they give only new laptops within 14 days, I complained this to snapdeal and sent the chat I had with HP and screenshot of the warranty start and end date, and I have sent the recorded voice of that sound coming from the laptop also, now they are asking for the Job letter from HP, when I asked for the Job letter HP people asked me to send the invoice copy for the warranty validation to send the engineer at my place. When the y looked at the invoice copy they did not find the Laptop's serial number and rejected my request, now again as before I went back to Snapdeal to check with this, now they say that they will check with seller now and get back to me.Snapdeal is unnecessary delaying the process and not ready to refund for the issue I am facing, its been now 7 days and do not have any proper response or solution for this, please help its at stake now. I am almost in the loss of 65000 Rupees.Snapdeal Complaint NO : 10197261Snapdeal Order No : [protected]HP Support Case : [protected] Please let me know if you need any more information Regards, Shailesh Dyade