[Resolved] Snapdeal.com — Not able to refund product

rohitphatak

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421503
Website:	www.snapdeal.com

I had ordered a Smiledrive 3 in 1 selfie stick. But I received a complete different product which is not as shown in the picture while ordering it.
I received the product on 28Th October, 2016. As soon as I received the product and came to know that it is different than what I ordered, I submitted a return/refund request to snapdeal. After this date every day they send a response stating that address for refund is incorrect, until today's date.
If they are able to deliver the product to address, then how can they say incorrect address while picking up?
This is harassment of customer and they are forcing customer to accept the WRONG product.

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Jan 13, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 06, 2016

Updated by rohitphatak Another Order Id is shown in the updated mail received.
Order Id : [protected]
Not sure which of these is updated Order Id.

Verified Support

Nov 07, 2016

Snapdeal.com Customer Care's response Dear rohitphatak,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 06, 2016

Snapdeal.com Customer Care's response Dear rohitphatak,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal