[Resolved]  Snapdeal.com — Not accepting a return of an item

Feb 23, 2017

Updated by AC Sekhar This afternoon I have received a call from snapdeal customer care stating that the product for the order Id [protected], cannot be replaced/returned due to a slight manufacturing damage on the metal body (something like slight discoloration on the body)- which was informed by me. I wish to inform you that it is a very minor damage which is very difficult to observe by a normal people. So, I was told about this defect by the service center person who observed this closely. Now, when I revealed this to snapdeal customercare, they are saying that it should be informed to them at the first time, when I told them about battery issue. But, how could I tell this if I haven't observed myself? I have gone thru all their instructions starting from the appointing snapdeal’s service engr. to visiting the htc service center, which was a big headache for me, and now they are saying not possible. Anyone can easily say that it is a manufacturing defect and not from the customer side, by just looking at that defect. Also, note that Return/Refund policy in SnapDeal says that the defective item can be returned within 14 days (for snapdeal gold). And it is not mentioned anywhere that we have to inform this in the first attempt. So, till now 14 days has not elapsed. So, I request snapdeal to take back the item and refund the amount, as I have no more interest in their products even though if snapdeal wish to replace. Otherwise, please note that I'll be going to consumer court so that we can deal there. I am sure that i'll get justice from court because there is really no fault from my side. Also, I'll post this entire story in major social networks and a daily newspaper. Thank you.